0 - 521 - 81902 - 2 - Second - Wave Enterprise Resource Planning Systems : Implementing for Effectiveness

ABC Communications case study, 281–284 Accelerated SAP framework, 320 activity-oriented prcesses, 337 Actual Implementation phase of implementation, 200 adopters organizations studied, 32–36, 37 success measurement by, 24 see also implementers; users advantages of ERP systems, 277–278 AeroGroup, 373 anticipated change, 330 Antony’s planning and systems control framework, 76 application hosting see application service providers application service providers, 8–9 and collaborative commerce, 433 as maintainers, 229 as software integrators, 422–423 market, size and revenues, 116–117 at Melbourne University, 8 reluctance to use, 426–427 shared service model, 8 application software integration, 6 see also enterprise application integration architectures for ERP, 7–8, 308 ‘as is’ implementation phase, 199–200 process modelling, 321–324 ASP see application service providers ‘association’ critical links, 198 Australian utility company case studies, 90–94 awareness generating process, 363–364 axial coding analysis stage, 355, 360–362